About the job

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Who is Serotonin Serotonin is the leading breakthrough marketing and communications partner for digital asset companies, working with the top businesses and entrepreneurs in the industry on brand positioning, media relations, content, growth marketing, and go-to-market strategy. We bring together a deep expertise in financial services, digital assets, and decentralizing technologies to help innovators tackle some of the biggest challenges facing business and society by building the next generation of products, services, and experiences. About the role Serotonin is seeking a Marketing Associate to join our team as a strategic operations specialist responsible for increasing operational efficiency and thus profitability for new and existing clients across teams. This person has a proven track record of creating smooth operations & processes for marketing teams. They will be responsible for organizing, task shepherding, and setting deadlines for all client projects. They will also be overseeing operation and team bandwidths, while working in concert with a strategic lead on client accounts to ultimately ensure delivery of key deliverables. This position reports directly to one of our Sr. Marketing Directors. Responsibilities

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• Ultimately responsible for on-time delivery of client work 
• Oversee operations of strategic client accounts including project management, document management, timelines, resource allocation, and profitability analysis 
• Manage a tight client operations process, from kickoff to closure 
• Actively work with a Sr. Marketing Director on their accounts to determine project management needs
• Sets deadlines, keeps project management software up to date, follows up with internal and external teammates to maintain operational efficiency 
• Shepherd the internal team to maintain deadlines
• Second responder for client channels
• Own agendas & notetaking for client meetings, determine next steps, send agendas before and recaps after meetings for all parties 
• Own weekly updating of OKR’s, KPI’s, and meeting agendas
• Create monthly client business reviews
• Distribute major strategic documents to Marketing Directors and / or strategic advisors 
• Flag any and all delivery issues to leadership team for input / problem solving 

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Requirements

• 2+ years of experience in client services operations within marketing
• Agency experience required
• Proven track record of growing client relationships over time
• Strong understanding of digital marketing (SEO, paid media, CRO, etc.)
• Strong communication and collaboration skills

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Benefits

• Competitive Salary
• 401k (US Only) 
• Health Insurance (US Only) 
• Remote Work Environment
• Flexible PTO
• Maternity/Paternity Leave

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