Technical Customer Success Manager

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At Wurthy, we're leading a revolution in payment management, offering flexible solutions that benefit both our clients and their customers. With our innovative "Buy Now, Pay Later" options, we're committed to increasing revenue, eliminating credit card fees, and maximizing profit margins for businesses across various industries. Join us in making payments effortless, while transforming the financial landscape for businesses everywhere.

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The Role:

Wurthy is seeking to grow its team of world-class Technical Customer Success Managers.This individual will play a pivotal role in ensuring Wurthy clients have the tools they need to grow and succeed. As an integral member of our Merchant & Customer Success teams, TCSMs will collaborate across departments to ensure flawless execution on every project while continuously seeking ways to enhance value for our merchants and their customers.

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• Core Responsibilities:Collaborate with the product & engineering team to learn the Wurthy infrastructure and technical customer requirements, while working directly with customers (merchants and/or end customers) to overcome technical challenges and improve technical processes
• Develop and maintain relationships with new and existing Wurthy clients to improve retention and lifetime value of merchants
• Offer consultative support and product enablement to merchants, guiding them on how to derive maximum business value from Wurthy’s solutions
• Deliver unparalleled merchant experiences in conjunction with the Merchant Success team through proactive engagement and regular business reviews, while consistently exceeding client expectations
• Identify opportunities to reduce friction for end customers as they work through the transaction process, and ultimately the repayment process
• Identify opportunities to enhance our clients’ revenue generation processes and drive increased contract value through additional solution offeringsCollaborate with the Sales team and identify areas to close new opportunities on existing accounts

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How You’ll Add Value: 

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• 3+ years of technical experience including database experience and/or front-end engineering experience 
• 2+ years of experience in consulting, client management, or sales (experience in fintech or financial services is a plus).
• Demonstrate empathy towards understanding the unique business needs of current and prospective clients
• Exhibit ambition, trust-building skills, motivation, and a knack for creative problem-solving – embodying a "figure-it-out" attitude
• Possess strong communication skills (both verbal and written) and technical proficiency, with the ability to quickly adapt to and master multiple software platformsBe solution-driven, with a knack for problem-solving, especially in collaborative team settingsDisplay poise, confidence, and maturity in interactions, particularly when engaging with senior client levels

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BenefitsAs an early-stage startup entering the market, we understand the vision it takes to join us, which comes with a degree of risk. While we're still shaping our benefits program, early team members have the unparalleled opportunity to shape the future of our organization and reap the rewards of our growth.

• Vacation: Enjoy unlimited vacation time, as we believe in the importance of rest and rejuvenation to bring your best self to work.
• Equity: We offer equity packages to ensure that your success and the success you drive for the company directly benefit you.
• Remote Work: Embrace the flexibility of working from anywhere within the USA.

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