About Elwood 

Elwood Technologies is a FCA regulated firm that provides end-to-end institutional-grade digital asset Execution, Liquidity Access and Portfolio Monitoring & Risk Management Software. Built with institutions for institutions, Elwood’s EMS offers best available price execution, smart order routing and algorithmic tooling alongside a traditional finance grade Portfolio Management System.

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Our seamless end-to-end platform connects to global crypto exchanges, custodians, and liquidity providers, via a single Application Programming Interface (API). Elwood provides market infrastructure at scale, enabling financial institutions, neobanks, and corporations to access digital asset markets quickly and efficiently.

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Job Description

Elwood is seeking to appoint a Technical Account Manager to join our team. We currently have Technical Account Managers based in London, New York and Singapore to ensure 24/7 support for our clients. You will contribute to the customer support, support workflows and problem solving requirements whilst working closely with the Engineering Product, Quants and Sales Teams.

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• Provide Customer support to Elwood customers by investigating and troubleshooting and resolving customer issues via live chat and email
• Manage, prioritise and respond to Execution and Risk representation issues enquiries. 
• Support clients with P&L, Trades, Positions and Risk reconciliation
• Engage with customers and collaborate with third parties and partners as required to feedback on Elwood products and services. 
• Provide feedback to product/engineering/quants teams on Elwood product and service improvements and technical issues
• Involvement in new EMS and PMS features testing including algorithms testing and risk representation validation
• Gather customer requirements and articulate appropriate technical and non-technical solutions. 
• Proactively create and drive impactful changes across support workflows, policies and tools
• Assist with Elwood customer onboarding and success of the customer relationship

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Qualifications / Knowledge

• Awareness and passion for blockchain and cryptocurrency and an understanding of associated markets
• Understanding of full front-to-back processing cycle including pre and post Trade Life Cycle
• Strong control focus
• Willingness to learn about Algo execution and valuation / risk representation
• Must be willing to dive into hands-on tasks, including rec of large datasets
• Ability to manage client relationships ensuring alignment with the strategic roadmap and delivery commitments
• A team player with good communication skills, able to build effective working relationships with other areas of the organisation.
• Needs to be logical, forward thinking with good problem solving & time management skills, able to perform under pressure
• SQL desirable, Python good to have

Values

• Passion - You are passionate about performance and strive for perfection in delivering end-to-end solutions tailored to clients’ needs.
• Respect - As part of a diverse team, you have deep cultural empathy and respect for fellow workers, clients, partners, and Elwood’s regulatory obligations. 
• Teamwork & Communication - You value cross-team collaboration, effective communication, and efficient processes that deliver best results.
• Tenacity - You know that delivering the right architect design takes hard work and persistence and you bring both these qualities to table every day.
• Trust & Transparency - You are willing to share your knowledge with the rest of the team and aren’t afraid to ask questions to improve your work.
• Excellence - Excellence is a mindset and you strive to be the best version of yourself and expect the same from others.

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Why Elwood?  

• Join one of the fastest growing FinTech companies and help shape the future of finance
• A startup with deep financial backing and a strong market presence
• Our platform is enabling institutional access to the most exciting growth opportunity in Finance
• Work with a modern technology stack and help solve high impact problems
• Strong client focused team with a diverse background  
• We’re a Global company and have offices in London, New York, Singapore & Jersey

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Equal Opportunities

As an equal opportunity employer, you can read more about our policy here: https://elwood.io/diversity/