Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes.We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros. We also offer:

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

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Role Overview:

As a Product Manager I - Fintech Growth, focused on our Fintech initiatives, you are a catalyst for expanding the acquisition, adoption, and retention of our Fintech and Business Solutions products by our service professionals (our Pros). You are a relentless innovator with an entrepreneurial spirit and passion for Fintech. Your mission is to delve into data, research, and customer insights to uncover the key factors that make our service professionals (our Pros) love and consistently use our products. You quickly grasp and synthesize a wealth of information, understand our existing products, their unique selling points, and how their features act at the individual and collective levels. Your creativity is pivotal in developing innovative strategies to boost customer acquisition and adoption. Your goal is to excite and engage potential users, drawing them towards what we offer. This requires a cycle of devising quick, creative solutions to test your hypotheses, rapidly interpreting the outcomes to decide whether to adjust or continue your approach, and doing this repeatedly to drive our products' success in the market.

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Our squad turns insights and big ideas into real, amazing changes shaping the future of our Fintech and Business Solutions products. We strive to create a culture of collaboration and support, where open dialogue and constructive feedback are encouraged. We believe that by working together, we can create something truly remarkable and make sure our products are not just used, but loved and relied on. Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our Pros. Our success is their success.

What you do each day:

• Explore what truly motivates our Pros - their needs, desires, concerns, and the reasons they choose our products over others
• Transform how our customers are introduced to our Fintech and Business Solutions products through continuous experimentation  
  • Uncover insights about how our users think and act
  • Create hypotheses for strategies to drive product adoption
  • Devise quick, creative solutions to test your hypotheses
• Collaboratively design event models and user flows, introducing innovative ways to represent the customer journey
  • Work with Design and Engineering to develop wireframes
• Plan and oversee the entire process from the initial idea through to its final implementation, making sure every step is well thought out and executed
  • Develop clear plans to measure how successful your experiments are, ensuring you can track progress and make necessary adjustments
  • Clearly explain your plans to your team and other functions to make sure everyone is on the same page

Qualifications: 

• 3+ years of experience in product management
• Experience using ‘growth stack’ tools (i.e. Amplitude, Segment, Iterable, etc)
• Experience in growth roles within Fintech or related industries
• Deep understanding of product management processes
• Experience in highly performing product organization

What will help you succeed in this role:

• Ability to work in a fast-paced environment as part of a cross-functional team
• Strong problem-solving abilities and a creative, yet analytical, approach to challenges
• Excellent communication skills, both verbal and written
• Ability to manage multiple projects simultaneously and deliver value quickly
• Demonstrated ability to drive product growth and adoption
• Strong understanding of fintech products and customer behavior
• Familiarity with data analysis tools and methodologies relevant to growth metrics
• Previous experience working in a startup or dynamic high-growth environment

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

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Housecall Pro’s brand portfolio includes BuildBook, construction management software for builders and remodelers, and CONQUER, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

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We support more than 25,000 businesses and have over 1,000 ambitious, mission-driven, genuinely fun-loving employees across the United States and all over the world. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.

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Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-SG1 #LI-Remote

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Location Dependent Information

This role is open to candidates and the expected salary range for this role is $96,000-$120,000. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.