About the job

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As Magic Eden continues to shape the future of NFTs, we're on the lookout for an Operations Associate with a true degen spirit and startup hustle. This role is crucial for providing support to NFT creators and collectors on the Magic Eden platform. Responsibilities include assisting creators with onboarding, addressing issues promptly, and delivering exceptional customer service to collectors. We're seeking someone who lives and breathes NFTs and has active experience as an NFT trader or collector, with specific knowledge of the BTC ecosystem, including ordinals and runes. This role will be primarily on Pacific Time and will include weekend shifts.

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Responsibilities

• Support NFT creators through the onboarding process and provide solutions for any issues.
• Offer top-tier customer support to collectors and traders, ensuring quick and effective issue resolution.
• Collaborate closely with other team members to drive operational initiatives with efficiency and precision.
• Maintain and manage databases, spreadsheets, and relevant documents for seamless operations.
• Assist in developing and implementing new operational processes, policies, and procedures.
• Monitor user feedback and suggest improvements to elevate the user experience.
• Adapt to changing needs and execute additional responsibilities as required by management.

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Qualifications

• Deep, active engagement with the NFT community and the BTC ecosystem, including ordinals and runes.
• A solid understanding of blockchain technology and NFT market dynamics.
• Genuine passion for helping customers and a commitment to outstanding service.
• Strong organizational skills and high attention to detail.
• Comfortable using software tools and online platforms; experience with databases and data analysis is a plus.
• Strong problem-solving and analytical skills.
• Adaptability to fast-paced, startup environments and a readiness to hustle.
• Previous experience in a customer-facing support role is preferred.

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Pay & Benefits

• A fast-paced and collaborative environment
• Competitive compensation and equity options
• Flexible PTO
• Comprehensive health, dental and vision plans
• Wellness and work from home allowance
• Remote-first company
• 401k plan (in the US)

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The compensation for this position will vary based on geography and other factors (including years and depth of experience and expertise, and other business considerations). The base salary range for this role is $60,000 - $70,000. Additionally, this full-time role is eligible to receive benefits, as well as participate in Magic Eden’s equity plan. Final offer package will be at the company’s sole discretion.