At Moss, we help companies spend smarter. We’re a place where aspiring, adaptable quick-thinkers thrive, and we’re set to become the next leading spend management platform in the European FinTech industry.

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Our Customer Success team is seeking an inspiring CSM Team Lead (f/m/d) for our German market. Reporting into the VP Customer Success, you will lead a group of CSMs, working together to ensure our customers are delighted with our products and experience long-term value. This is a great opportunity to design and implement strategies that drive customer growth and loyalty, instilling this commercial mindset within your team. 

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Your responsibilities

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Here's a bit more on what you be responsible for day-to-day:

• Team management -  Hiring, onboarding, and managing a team of Customer Success Managers, providing direction, mentoring and support to ensure the team’s effectiveness.  
• Customer relationship building - Building long-term valuable and scalable relationships with customers, acting as the primary point of contact for strategic discussions and escalations. 
• Metrics monitoring and optimisation - Analysing both team performance and customer success through tracking and reporting on key metrics. Identifying and implementing initiatives to consistently optimise results. 
• Revenue growth - Successfully growing customer accounts by creating loyal, repeat customers, who love and find value in our spend solutions. Working closely with sales and marketing teams to bring the learnings into new customer acquisition strategies.
• Process development - Ensuring customers transition from being sales prospects to active users as smoothly as possible.
• Customer advocacy - Acting as the liaison between the German market and internal teams, ensuring that customer needs and concerns are integrated into product roadmap discussions.

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About you

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We think you’ll need the following experience and qualifications to succeed in this role:

• Proven experience in leading a high-performing CSM team within the B2B German market.
• Fluent in both German and English (working proficiency).

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In addition, here are the attributes we are looking for:

• Commercially minded, expert operator - You leverage your skills and experience to ensure your team efficiently delivers high quality work that drives customer loyalty and revenue growth. 
• Impactful leader - You build high performing teams by providing direction and creating a supportive culture based on mutual trust. You successfully inspire, empower, and influence those you interact with.
• Company champion - You actively show passion and care for the company, the product, and its customers, being a true “customer advocate” for Moss.  

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Our offer

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We believe the greatest benefit we can offer you is the opportunity to develop your skills and progress your career - we’d like to help you on that journey. Here's what else you can expect:

• An attractive compensation package, including our company stock option plan
• An annual learning budget of 600 euros
• Access to our mental health and wellbeing offering, including 1-on-1 coaching sessions
• An Urban Sports Club membership

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About Moss

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Moss is a SaaS scale-up business founded in Berlin. In the last years, we have built a passionate team of circa 250 people from 40+ nationalities in 6 offices across Europe.

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To date, we help over 3000+ businesses in Germany, Netherlands and the UK to spend smarter. Our leading spend management solution encompasses corporate cards, invoice management, employee cash reimbursements and controlling modules that help finance teams save thousands of hours in manual data processing and gain complete control while enabling their teams.

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Moss has raised a total of €180 million in funding and is backed by renowned tech investors including Valar Ventures, Tiger Global, Global Founders Capital, Cherry Ventures and A-Star.

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Not only do we embrace and celebrate the diversity of our customer base, but we also strive to do the same for our growing team. At Moss, we offer equal employment opportunities regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, or other class protected by applicable law.

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