The Company

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PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

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We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

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We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

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Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

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Job Description Summary:

As a Payments Partnership Operations Manager, you will be at the forefront of driving strategic partnerships and alliances that enhance our payment ecosystem. You will play a pivotal role in expanding and optimizing our network of Bank partners, fostering collaborative relationships, issue resolution, compliance and risk management and delivering value-added solutions to our customers. This role requires a blend of strategic thinking, business development acumen, problem solving capabilities and relationship management skills to drive growth and innovation in the payments industry.

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Job Description:

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Key Responsibilities:

• Partnership Development: Identify, develop, and nurture strategic partnerships with key financial institutions, and other relevant partners to enhance PayPal's payment network capabilities.

• Relationship Management: Build and maintain strong relationships with key partners, serving as the primary point of contact and driving collaboration to achieve mutual business objectives.

• Strategic Planning: Develop and execute partnership strategies aligned with PayPal's business objectives, driving revenue growth, customer acquisition, and market expansion.

• Negotiation and Contracting: Lead negotiations and contract discussions with partners, ensuring favorable terms and mutually beneficial agreements that align with PayPal's business objectives.

• Issue Resolution: Serve as a primary point of contact for payment partners, addressing inquiries, troubleshooting issues, and resolving disputes in a timely and effective manner.

• Compliance and Risk Management: Ensure that all partnership activities comply with relevant regulations and industry standards and implement risk mitigation measures. 

• Cross-functional Collaboration: Collaborate closely with internal teams, including product development, legal, compliance, treasury, and marketing, to ensure seamless execution of partnership initiatives and alignment with company goals.

• Thought Leadership: Stay informed about industry trends, competitive landscape, and regulatory developments, and leverage insights to inform partnership strategies and decision-making.

• Performance Tracking: Monitor and analyze key performance metrics to assess the effectiveness of partnership initiatives and identify areas for optimization and improvement.

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Qualifications:

• Bachelor's degree in business, finance, marketing, or a related field (Master’s degree preferred).

• 5+ years of experience in business development, partnership management, or strategic alliances within payments, or fintech industry.

• Proven track record of success in developing and managing partnerships, driving revenue growth and exceeding targets.

• Strong understanding of payments issuance, including card issuing and virtual card solutions, and familiarity with relevant regulations and compliance requirements.

• Strong understanding of payment operations, including bank and card payment processing, digital wallets and emerging technologies.

• Excellent communication and negotiation skills, with the ability to effectively collaborate with internal and external stakeholders at all levels.

• Strategic thinker with the ability to identify opportunities, develop actionable plans, and drive results in a fast-paced, dynamic environment.

• Analytical mindset with proficiency in data analysis and performance tracking tools.

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Why Join PayPal:

Opportunity to work at the forefront of the payments industry and drive innovation in digital commerce.

Collaborative and inclusive culture that values diversity, creativity, and continuous learning.

Competitive compensation and benefits package, including healthcare, retirement savings, and employee stock purchase plan.

Career development and growth opportunities within a global organization committed to employee success and advancement.

If you are passionate about shaping the future of payments and driving strategic partnerships to drive business growth, we invite you to join us at PayPal and make an impact on the world of commerce. Apply now to be embark on an exciting journey with PayPal.

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Additional Job Description:

Work Permit and Relocation Prerequisites: Must already possess valid authorization to work in the country where the position is advertised/located. Relocation support will not be provided for this role.